Gravira Privacy Policy

We at Gravira respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how Gravira Online Casino collects, uses, stores and safeguards your information when you visit gravira.com, register an account, deposit funds, play our games or contact our support team. By using our services, you agree to the practices described below.

Information We Collect

When you create an account with us or continue browsing Gravira Online Casino, we may collect several categories of information to provide our services, verify your identity and comply with our licence requirements under the Curacao Gaming Authority.

• We collect registration details such as your name, date of birth, email address, phone number and residential address.
• We gather identification documents during our Know Your Customer (KYC) verification process, which is optional up to 500 EUR, obligatory above 500 EUR, and obligatory once your total withdrawals exceed 2,000 EUR.
• We record transaction data, including deposits, withdrawals, bonus activity and your chosen payment method among Interac, Visa, Mastercard, Apple Pay, bank transfer, Klarna and supported cryptocurrencies.
• We track your gaming activity, including games played, wagers placed, session duration and bonus wagering progress, to improve our services and fulfil our wagering contribution rules.
• We log technical information such as IP address, device type, browser version and operating system for security and fraud prevention purposes.
• We retain correspondence you send through live chat or email to [email protected] so our support agents can assist you efficiently.

How We Use Cookies

We use cookies and similar technologies to remember your login, store your language preference (English or French), and analyse how players interact with our site. You can manage cookie settings through your browser, though disabling certain cookies may limit functionality, including the ability to use our live chat or complete deposits.

Why We Process Your Data

Our casino processes your personal information for legitimate business and regulatory purposes. We use your data to:

• Verify your identity and age to ensure you are eligible to use Gravira Online Casino under Curacao gaming regulations.
• Process deposits and withdrawals securely, including enforcing our withdrawal limits of 2,000 EUR/USD per day, 7,500 EUR/USD per week and 15,000 EUR/USD per month.
• Administer our welcome package, Wednesday bonus, Sunday bonus, High Roller bonus and loyalty programme rewards accurately.
• Detect and prevent fraud, money laundering and multiple-account abuse, since we permit only one bonus per person, household, device, email address, IP address, phone number, payment method and card.
• Communicate important account notices, promotional offers and customer support responses.
• Comply with our licence obligations under licence No. OGL/2024/1944/1124, issued under the National Ordinance on Games of Chance.

Legal Basis for Processing

We process your data based on the necessity of fulfilling our contract with you as a registered player, our legitimate interest in preventing fraud and maintaining a secure platform, your consent where required for marketing communications, and our obligation to comply with applicable gaming and anti-money-laundering laws.

Sharing Your Information

We do not sell your personal data. However, Gravira Online Casino may share information with trusted third parties strictly for operational purposes.

• We share data with payment processors to complete deposits and withdrawals through Interac, Visa, Mastercard, Apple Pay, bank transfer, Klarna and cryptocurrency networks.
• We share information with our game providers, including Pragmatic Play, PG Soft, Betsoft, Evoplay, Quickspin and other partners among our 120 providers, to the extent necessary to deliver gameplay and track jackpot contributions.
• We disclose data to identity verification services when conducting KYC checks required for withdrawals.
• We may share information with regulators, law enforcement or legal advisors if required by Curacao law or to protect our rights.
• Our parent company, Horizonix Corp N.V., registered in Willemstad, Curacao, and its director, Ecorpp Management N.V., oversee compliance with this policy.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with financial recordkeeping, licensing obligations and dispute resolution needs. Transaction and verification records are typically kept for several years, even after account closure, in accordance with Curacao gaming regulations.

Data Security

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, alteration or disclosure. These include encrypted connections, restricted internal access to sensitive data and routine security reviews. While we take every reasonable step to protect your information, no online platform can guarantee absolute security, and we encourage you to use strong passwords and avoid sharing your login credentials.

Your Rights

As a player at Gravira Online Casino, you have rights regarding your personal data, subject to applicable law.

• You may request access to the personal information we hold about you.
• You may ask us to correct inaccurate or outdated information in your account.
• You may request deletion of your data, where this does not conflict with our legal or regulatory retention obligations.
• You may object to or restrict certain types of processing, such as marketing communications.
• You may withdraw consent for optional data processing at any time by contacting our support team.

To exercise any of these rights, please contact us at [email protected], and our live chat team, available 24/7, can also direct your request appropriately.

International Data Transfers

Because we serve players primarily in Canada while operating under a Curacao licence, your data may be transferred to and processed in jurisdictions outside your country of residence. We ensure appropriate safeguards are applied whenever such transfers occur.

Children's Privacy

Our services are intended solely for individuals of legal gambling age. We do not knowingly collect personal data from minors. If we discover that an account has been created by someone under the legal age, we will close the account and delete the associated data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of Gravira Online Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, please reach out to our support team via email at [email protected] or through our live chat, available around the clock in English and French. We are here to address any privacy concerns you may have while enjoying our slots, live dealer games, progressive jackpots and sportsbook offerings.